QUESTIONS FRÉQUENTES

You can do it from our website. Enter MY ACCOUNT and go to the MY ORDERS section. Next, click on the order in which you want to make a size change. Click on the RETURN OR EXCHANGE button and follow the steps. Choose SIZE CHANGE and select the new size you need.

You can send us the package by leaving it at a pick-up point (this option has a cost of €3.90) or a courier can come pick it up at your home (this option has a cost of €3.90 to be paid at the last step).

If you choose to exchange at a pickup point, you have 3 days from when you receive the return label to leave your package.

Remember to always include in the package the delivery note that we will send you by email once your return has been confirmed, otherwise it will not be possible to carry out.

You can do it from our website. Enter your ACCOUNT and go to the MY ORDERS section. Next, click on the order for which you want to make a return. Click on the RETURN OR EXCHANGE button and follow the steps. Choose Same Payment Method Refund if you want the payment to be made to the same card you used to place the order or Gift Card Refund if you want us to create a wallet card for your purchases at VALENTiNA.

You can send us the package by leaving it at a VALENTiNA store, a pick-up point (this option costs €3.90 if you opt for a refund using the same payment method and is free if you opt for a refund via gift card) or Alternatively, a courier can come pick it up from your home (this option costs €3.90 to be paid in the last step).

If you choose to return at a pickup point, you have 3 days from when you receive the return label to leave your package.

Remember to always include in the package the delivery note that we will send you by email once your return has been confirmed, otherwise it will not be possible to carry out.

The amount will be paid using the payment method you have chosen and will be reflected within a maximum period of 15 business days on the card statement if it is a credit card, or in the account if it is a card debit, as well as PayPal.

Yeah! You can leave your package in any of our stores so that our colleagues can send it to our facilities. Once received at our central facilities, we will make the requested refund without administration fees.

Yeah! We currently have physical stores in various cities in Spain. Check the exact location in our store locator.

You can find your gift card in your received emails or in the SMS on your mobile phone. If you can't find it, write to us at contacto@latiendadevalentina.com and we will resend it to you.

Each garment has different measurements. Therefore, when you are viewing a product sheet, select the Size guide option. A window will open with the exact measurements of that garment in each size.

When you are viewing a product sheet, check the Description to read how tall and what size the models that appear in the photos of that garment are wearing.

You can track the status of your order in MY ACCOUNT > MY ORDERS.

We have several payment methods that you can choose to make your online purchase:

- Credit or debit card
- PayPal
- Cash on delivery
- Gift cards
- SeQura

You can find more information about payment methods in point 2.4)b of our Conditions of use.

We ship to Spain (Peninsula, Balearic Islands and Canary Islands) and Portugal (Peninsula).

You can consult more information about shipping here.

- Peninsula: €3.90 (free on orders over €75), 24/72 business hours
- Balearic Islands: €5.90 (free on orders over €75) at €75), 48/72 working hours
- Canary Islands: €8.99, 8 days
- Portugal (Peninsula): €3.90 (free on orders over €75), 24/72 business hours

You can consult more information about shipping here.

You can check the hours of each physical store in our store locator.

When you are viewing a product sheet, select the Availability in store option, choose the size you want to check and enter your zip code so we can show you the available units.

Keep in mind that this is the stock with which the store opened today, although it can change quickly. Garments cannot be reserved.

Yes, you can combine several orders and only pay shipping costs once. To do this, send us an email to unificador@latiendadevalentina.com with the number of the orders you want to unify and that's it! We take care of it.

But you have to keep in mind that your orders will only be consolidated if the first one has not already been sent. So monitor the status of your order and always send the email within 24 hours after placing the first order.

IMPORTANT: shipping costs are reimbursed with a gift card.

IMPORTANT: Cash on delivery orders cannot be consolidated.

During the payment process for an online order, there is a specific field so you can enter your gift card and/or your promotional code.

You can cancel your order before we ship it to you. To do this, write to us at contacto@latiendadevalentina.com with all the order information or call us at 965013397.