Do you have a question? We help you! Find the answer to your question in the following list. If you cannot find a solution to what you are looking for, write to us at contact@valentinabrand.com.

I have received a garment and I want to change the size, how should I proceed?

You must make a return of that garment and place a new order with the size you want.

I have received an order and I want to return it, what should I do?

Send us an email to contact@valentinabrand.com and we will give you instructions on how to proceed. You can send us the package by post. Remember to always include in the package the delivery note that we will send you by mail once your return is confirmed, otherwise it cannot be carried out.

The amount will be paid using the payment method you have chosen and will be reflected within a maximum period of 15 working days in the card statement if it is a credit card, or in the account if it is a credit card. debit, as well as PayPal.

Where is my order?

You can track the status of your order in MY ACCOUNT > My orders.