Terms of use


The Site allows you to place orders with the company TEASER MARKETING ONLINE S.L. on a selection of VALENTINA products (hereinafter, the "Product(s)"), directly online through the Internet for shipments to the entire territory of the Iberian Peninsula, except Gibraltar, as well as to the Canary Islands, Balearic Islands , France, United Kingdom, Germany, Italy, the Netherlands and Portugal.

From the Website it will not be possible to make special requests that consist, in particular, in the creation of a product that does not exist or that has ceased to be part of the VALENTINA collection, as well as in no case will it be possible to adapt or customization of a product belonging to the VALENTINA collections.


The products offered and advertised through the site, as well as their prices, will be fully valid for the consumer while they appear on the Site, although they will remain, in any case, subject to availability due to the very nature of online purchases. when, and exceptionally, there may be errors or modifications, especially in the case of simultaneous orders for the same product by several customers.

In the event that a product purchased is not available, the consumer will be informed within a maximum period of 72 hours from the confirmation of the purchase through the email address provided to the Website or, where appropriate, in a After receiving this communication, the consumer may choose an alternative product or, where appropriate, cancel the purchase made.

TEASER MARKETING ONLINE S.L. will not be responsible IN ANY CASE for the lack of stock or immediate availability of the products, the consumer being able, as indicated in the previous section, to opt for the substitution or, where appropriate, for the cancellation of the purchase made.

TEASER MARKETING ONLINE S.L. reserves the right to modify, at any time and without prior notice, the products offered through the Website.


2.1- Product selection

The Website makes available to the consumer all the products that can be purchased and can be purchased after selecting the size, and where appropriate the color, and adding the selection by clicking on the option “ADD TO CART ”.

2.2- Formalization of the purchase

Once the selection is finished and through the “BUY” option, you will have access to the summary of your purchase that you can finish by clicking on the “FINALIZE PURCHASE” section.

If you already have an account, you will need to log in to use it. If you are not a customer, you must fill out the form made available to the USER with the data, both billing and shipping required and, if applicable, and if you wish for future purchases, you can create a new one.

2.2.a) - From the creation of a USER account

The creation of an account enables the USER, among others:

Carry out a follow-up of purchases, check the history of orders made, modify data entered, both of a personal nature and means of payment or delivery addresses, among others.

It will be the SOLE and EXCLUSIVE responsibility of the user, the conservation and confidentiality of the identification data as well as the commitment not to communicate them to third parties under any circumstances, IN NO EVENT BEING RESPONSIBLE TEASER MARKETING ONLINE S.L. nor any of its group companies from the possible loss, theft, identity theft or any type of fraudulent use that may be made of said data by third parties.

If you become aware that any of these or other similar circumstances have taken place, you must IMMEDIATELY inform the Website through the channel provided for this purpose.

2.2.b) - Identification data

The data entered by the user on the Website constitute sufficient proof of the purchase operations and/or, where appropriate, returns and/or modifications of the orders that may exist between TEASER MARKETING ONLINE S.L. and the REGISTERED USER.

In case of divergence between the USER and TEASER MARKETING ONLINE S.L. In relation to any act carried out, whether purchase, modification, cancellation, whatever it may be, the data registered by TEASER MARKETING ONLINE S.L. and introduced by the USER will be considered as irrefutable proof for all purposes.

2.2.c) - Account cancellation

The USER will be empowered at any time to request the cancellation of the account by sending an email to the address contact@valentinabrand.com

2.3 - Purchase confirmation

Once the process described has been completed and after acceptance of these terms and conditions of sale, as well as the confidentiality policy of the Website, you will have to confirm the option "Place the order", at which time the sale will have been perfected. , although and prior to the final check, the USER must check the selection of products.

The WEBSITE seeks the faithful accuracy of the content displayed through it on computer equipment or mobile devices, although it is not responsible for the technical limitations that may exist for the reproduction of color in electronic devices of any USER, for For this and in case of any doubt that the graphic representation may raise in relation to reality, contact Customer Service.

TEASER MARKETING ONLINE S.L. reserves the right to NOT accept an order if it reasonably estimates that the USER has violated or may have violated these Terms and Conditions, if there are indications of an illegal action by the USER or for any other legitimate reason.

2.3.a) Identification of the purchase

Confirmed the purchase, you will receive in the email provided to TEASER MARKETING ONLINE S.L. proof of your purchase where the operation will be detailed.

2.4 - Prices and forms of payment accepted

2.4.a) Price of items

The prices will be expressed in Euros or, where appropriate and for purchases made in the United Kingdom, in Pounds Sterling with its corresponding equivalence. The purchases will carry the corresponding taxes and tributes in each state, not proceeding the refund of the aforementioned amounts, for fiscal purposes, in any case, except:

I- Case of cancellation of an order due to the exercise of the right of withdrawal.

II- Case of cancellation of the order due to defects or hidden defects in the object of the shipment.

Both cases in which you must replace the consumer or user in the situation immediately prior to making the purchase.

TEASER MARKETING ONLINE S.L. reserves the right to modify, at any time and without prior notice, the price of the products offered. Payment will be made immediately at the time of placing your order.

2.4.b) - Accepted forms of payment

I- Payment by credit card or bank card

Accepted credit cards and bank cards are: Visa®, Mastercard®, Maestro® and American Express®.

II- Payment with PayPal

We accept payments made through PayPal.

When you complete your order, if you choose the Paypal payment option, you will be automatically redirected to the Paypal platform having to log in from it. After confirming your order with PayPal, you will be redirected to the Website, and a commission of €1.80 will be charged.

III- Payment with return or exchange vouchers

The USER will have a positive economic balance for/with VALENTINA in case of opting for the return through a return or exchange voucher. They will not have an expiration date and the balance of the same will be reduced as the vouchers are applied in the successive purchases that occur.

IV- Gift Cards

In case of having made use of a DISCOUNT VOUCHER to make part of the payment of the purchase price and proceed with the return, it will proceed, in the same way as before an ordinary return, by issuing a new voucher equivalent to the value of the used as a form of payment and the rest of the purchase in the same way in which the USER has carried it out.

2.5 - Ownership of the goods and retention until full payment

The products purchased will continue to be the property of TEASER MARKETING ONLINE S.L. until complete satisfaction of the price and cost thereof.

Once the order is delivered to the indicated address, the USER will assume all the risks derived from it.